Getting started with Vex Exchange: sign-up, verification and your first deposit

New to Vex Exchange? This guide walks you through your first steps in the right order: creating your account, protecting it, verifying your identity and making your first deposit. Each step takes only a few minutes, and doing them in this order saves you time later.

Step 1: Create your account

Open vexexchange.com in your browser and sign up. The app is available in six languages, so pick the one you are most comfortable with.

• Choose a strong, unique password that you do not use on any other site.
• Keep your login details private. Nobody from Vex Exchange will ever ask for your password.
• On your phone, you can install the web app on your home screen. Open the site in your phone browser and use the "Add to Home Screen" option. It then opens like a normal app.

You can learn more about these tricks in our guide to phishing and scam awareness.

Step 2: Turn on two-factor authentication (2FA)

A password alone is not enough protection for an account that holds money. Two-factor authentication adds a second step: a 6-digit code from an authenticator app on your phone, such as Google Authenticator or Microsoft Authenticator.

1. Go to Profile → Security (/profile/security).
2. Turn on 2FA and follow the steps on the screen to connect your authenticator app.
3. From now on, after your password, the login will ask for the current 6-digit code.

2FA is also required if you want to link the Telegram bot to your account. Read the full 2FA guide for details and tips.

Step 3: Verify your identity (KYC)

Identity verification is needed to see bank deposit details, to trade and convert, and to withdraw. It also raises your account limits. Open /kyc and follow these steps:

1. Choose your document type: national ID card, Turkish ID card, international passport or another legal document.
2. Enter your full name exactly as it appears on the document, the document number and your date of birth.
3. Upload a clear photo of the front of the document (and the back, for cards).
4. Upload a selfie holding the document. Your face and the document text must be readable. JPG and PNG files are accepted.

Our team reviews your request. This usually takes less than an hour, but it can take longer at busy times. If your request is rejected, you can fix the problem and send it again.

Step 4: Make your first deposit

You can fund your account with crypto or with a bank transfer. Here is how the two options compare:

Crypto deposit

1. Open /deposit, pick the coin, then pick the network.
2. Copy your personal deposit address. It is permanent, so you can use it again for future deposits.
3. Send the coin from your wallet or another exchange using the same network.
4. Your balance is credited automatically after the network confirmations. You do not need to send a receipt or a TXID.

Check the minimum shown on the deposit page before you send. Amounts below the minimum are not credited automatically. Our guide on depositing crypto with your personal address covers this step in detail.

Bank deposit

1. After your KYC is approved, open /deposit and choose USD, GBP, AMD or TRY.
2. Note the bank details and your personal reference code, which starts with VX (for example VX1A2B3C4D).
3. Make the transfer and write the reference code in the description or reference field.
4. Back in the deposit form, enter the amount and upload the receipt (a screenshot or PDF image).

We recommend paying from a bank account in your own name. Payments from other people may be delayed or returned after review.

Step 5: Check your balance and history

• Your balances are on the Wallet page.
• The Orders page shows your history with a status for each item: pending, under review, completed, or rejected/cancelled.
• When you are ready, you can convert between assets or withdraw to a saved address.

Before your first withdrawal, add your destination to the withdrawal whitelist. A newly added address is locked for 24 hours before you can use it, so add it early.

Handy extras

• Telegram bot: @Vex_exchangbot lets you check your portfolio, see prices, deposit, convert, withdraw and contact support. Link it from the Link Telegram page.
• Notifications: keep an eye on in-app notifications for updates about your account.
• Referral program: share your link or code from /referral and earn a share of the commission from your invited friends' transactions.
• Support: open a ticket at /support at any time.

FAQ

Do I need to verify my identity before I deposit?

For bank deposits, yes. The bank details appear only after your KYC is approved. Verification is also required for conversion and withdrawals, so we recommend completing it before you start.

How long does identity verification take?

It usually takes less than an hour, but it can take longer. If your request is rejected, you can fix the issue (for example, upload a clearer photo) and submit it again.

Is there a minimum deposit?

Yes. Each coin, network and currency has a minimum, and the current value is always shown on the deposit page. Crypto amounts below the minimum are not credited automatically, so check it before you send.

Will support ever ask for my password or 2FA code?

Never. Our team will never ask for your password, 2FA codes, seed phrase or private keys. If someone asks, it is a scam.

Need help with any step? Our support team is available 24/7 on Telegram at @Vexexchange_support, by email at [email protected], or through a ticket at /support.